Rent Officer Handbook - Update Log

In this section

Table of updates

Rent Officer Handbook Update Log

Table of updates

Date of Change

Page Name

Description of changes

7 September 2016 Fair Rent - Non Contractual Services Page updated
7 September 2016 Fair Rent - Inspection Criteria Page updated
10 August 2016 Lettings Information – Data Sources New Page
10 August 2016 Lettings Information – Market Intelligence New Page
10 August 2016 Lettings Information – Minimum Data Standards New Page
10 August 2016 Lettings Information – Quality of LI New Page
29 July 2016 Lettings Information - VIS New Page
29 July 2016 Lettings Information – Subsidies and Premiums New Page
29 July 2016 Lettings Information – Ineligible Services New Page
29 July 2016 Lettings Information – Dates New Page
29 July 2016 Lettings Information – Number of Bedrooms New Page
29 July 2016 Lettings Information – Students New Page
29 July 2016 Lettings Information – Sites and Moorings New Page
29 July 2016 Lettings Information – Internet New Page
29 July 2016 Lettings Information – Housing Benefit Data New Page
29 July 2016 Lettings Information – Housing Association Data New Page
29 July 2016 Lettings Information – Board New Page
8th April 2016 Services – Variation Clause Page Updated
1 March 2016 Water Rates or Water Charges Page Updated
29 February 2016 LRRs Page Updated
4 Feb 2016 Services – Changes to Services New Page

14 January 2016

Shared Ownership

Page Updated

13 January 2016

Rent Register Searches

Page Updated

7 January 2016

Using Data for LRR/LHA

Page Removed

16 September 2015

LHA General Information

Updated Page

16 September 2015

LHA Capped Rates

Updated Page

14 July 2015

Lettings Information – Tenancy Start Date

Updated Page

14 July 2015

Lettings Information – Recording on Victer

Updated Page

6 July 2015

Exemptions from Maximum Fair Rent

New Page

26 June 2015

Information Retention

Page Updated

10-June-2015

Consultations procedures and practice

Page Updated

5-June-2015

LHA Exemptions

Page Updated

8-May-2015

Late Objections

Page Updated

8-May-2015

Lettings Research Role

Page Removed

3-Apr-2015

Tenancy start dates

Updated page

2-Feb-2015

FR Withdrawals

Updated Page

26-Jan-2015

Local Housing Allowances – General Information

Updated page

26-Jan-2015

Local Housing Allowances – Capped Rates

Updated page

26-Jan-2015

Tenant representatives

New page

26-Jan-2015

Board evidence – Category 1A Lettings Information

Updated page

15/12/2014

Errors, Substitutes and amended determinations

Amended page

12/12/2014

Break in Claim

Deleted

5-Dec-2014

Student Lettings

New Page

5-Dec-2014

Rent Register Searches

Updated page

25-Nov-2014

Notices of Increase

Updated Page

25-Nov-2014

LRR Determinations

Updated Page

14-Oct-2014

Consultations – Procedure and Practice

Updated Page

15-Aug-2014

Mooring Charges

Updated Page

05-Jun-2014

Grants

Updated page

14-May-2014

Board evidence v1 2010

Page removed – updated version already published

02-May-2014

Objection Checklist

Page updated and form moved to “Forms and Letters” section

02-May-2014

Measuring Standard

Updated page

26-Mar-2014

Supported Accommodation

Amended Page

21-Mar-2014

Services- Management Charges

New Page

06-Mar-2014

Victer Repair Notation

Updated page

28-Feb-2014

Size Criteria

Updated page – New Order

20-Feb-2014

Student Lettings

Page Removed

20-Feb2014

Maximum Fair Rent

Updated Page

07-Feb-2014

Valuing shared rooms

New page

07-Feb-2014

Judicial Review Guidance

New page

19-Dec-2013

LHA – General Information

Updated page – New Order

19-Dec-2013

LHA – Capped Rates

Updated page – New Order

19-Dec-2013

Size and Rent (HB)

Updated page – New Order

5-Nov-2013

Joint Applications (FR)

Updated page

5-Nov-2013

LHA Capped Rates

Updated Page

5-Nov-2013

LHA General Info

Updated Page

5-Nov-2013

Objections (FR)

Updated page

5-Nov-2013

Objections Checklist

Updated Page

11-Sep-13

FR late Objections

Updated Page

10-Sep-13

Time targets (Fair Rent)

Page removed

10-Sep-13

Judicial Review

Page removed

15-Jul-13

Amount to Register as Rent – Section 71

New page

15-Jul-13

Schedule 11 - Procedures

New page

2-Jul-13

Services and Maximum Fair Rent

New page

2-Jul-13

Council Tax and Fair Rent

New page

1-Jul-13

Size Criteria

Updated page

1-Jul-13

Size and Rent

Updated page

12-Jun-13

Succession

Updated page - Expanded explanation with examples

21-May-13

Late Objections

Updated page

28-Mar-13

Lettings Information from Housing Associations

New page

28-Mar-13

Lettings Information Recording on VICTER

Updated page

28-Mar-13

Joint Applications for Registration of Rent

New Page

25-Mar-13

Redaction of Lettings Information

Updated page

06-Mar-13

Information Retention

Updated policy

27-Feb-13

Jurisdictional Hearings

New page

27-Feb-13

Housing Benefit Data – Lettings Information supported by Housing Benefit claims

Updated page

27-Feb-13

Grant Aided Works

Updated page

15-Jan-13

Caravan Definition

Updated Page

15-Jan13

FOI & DPA Protocols

Updated Page

15-Jan13

Data Protection Act

Updated page

14-Dec-12

Maximum Fair Rent

Updated page to include worked example

26-Nov-12

Moorings

Updated page to take account of new data recording methods

23-Oct-12

Telephone Preference Service

New page added

23-Oct-12

Shared Ownership

Updated page

23-Oct-12

Rearranging Consultations

Updated page

23-Oct-12

Quality Assurance

Updated page

23-Oct-12

Ineligible Services

New page related to recording lettings information

23-Oct-12

Consultations – Procedures and Practice

New page added

23-Oct-12

Inspection Criteria – Fair Rent

Amended criteria

23-Oct-12

Handbook

Updated page

23-Oct-12

Guidance

Updated page

23-Oct-12

Lettings Information - Introduction

Updated page

19-Oct-12

LHA – general information

Updated page

19-Oct-12

LHA – capped rates

Updated page

19-Oct-12

LHA – four bed cap

Updated page

19-Oct-12

LHA – exemptions

Updated page

19-Oct-12

LHA – redeterminations

Updated page

12-Oct-12

Errors, Substitutes and Amended Determinations

Redrafted page for improved detail and completeness

09-Jul-12

Re-arranging consultations

New page

30-Jun-12

Services – Depreciation Table

Updated page

11-Jun-12

Site Rents (Caravan Sites)

Amended re mains connections

11-Jun-12

Caravans exclusive of site rents

Updated re above

11-Jun-12

Extrapolation

Updated and re-formatted

11-Jun-12

Checklist – old and new cases (FR)

New page

11-Jun-12

Mooring charges

Further clarified following peer review

11-Jun-12

Supported Accommodation

Amended re net v gross rents

11-Jun-12

Support services/charges

Amended re above

28-May-12

Local Reference Rent

Amended re BRMA(LRR)

11-May-12

BRMA

Updated Page (April Changes)

11-May-12

BRMA (LRR)

Updated Page (April Changes)

11-Apr-12

LHA Capped Rates

Updated Page (April Changes)

11-Apr-12

LHA General Information

Updated Page (April Changes)

11-Apr-12

LHA / LRR Differences

Updated Page (April Changes)

11-Apr-12

Services – Pooling Services

New Page

13-Mar-12

Caravan Site fees

Updated re size notional

13-Mar-12

Size Notional

Updated re sites / moorings

08-Mar-12

HB Valuation Practice

Updated VOA to RO

08-Mar-12

Crown Tenancies

New Page

07-Feb-12

Cancelling Registered Rents

Updated page to reflect new procedure

07-Feb-12

Caravans exclusive of site rents

Updated page

07-Feb-12

Category 1a Board

New Page

23-Jan-12

Referral – Accepting at Face Value

New page

16-Jan-12

Determinations for Housing Benefit

Updated to reflect above SRR changes

16-Jan-12

Shared Ownership

Updated in relation to repairing obligations and valuation

12-Jan-12

Single Room Rent

Updated to reflect January 2012 change to age limit (u25 to u35)

12-Jan-12

Mooring Charges

Clarified guidance

12-Jan-12

Full Repairing Leases; valuation approach

New page

11-Jan-12

Caravan Definition

New page

06-Dec-11

Ineligible Services

Wording clarification

06-Dec-11

Redeterminations

Updated page

06-Dec-11

Redeterminations – Consulting Officer

Updated page

06-Dec-11

Redeterminations – Inspection Criteria

Updated page

06-Dec-11

Redeterminations - Representations

Updated page

23-Nov-11

RR3 – Further Information Required

New page

21-Nov-11

Correspondence and FOI/DPA protocols for rent officer teams

New page

08-Nov-11

Contractual Rent Increases

New page on the exception to the 52 week referral embargo

08-Nov-11

Change of Circumstances – Housing Benefit

Updated to refer to the above new page

08-Nov-11

Fifty two week rule

Updated to refer to the above new page

08-Nov-11

Succession

Improved with more detail

07-Nov-11

Redaction of Lettings Information

Clarified to reflect updated VOA policy

07-Nov-11

Houseboats exclusive of Mooring Charges

New page giving guidance on valuation approach

04-Oct-11

Services – Definitions and Rent Register Notation

Modified version of Services – Introduction page

04-Oct-11

Supported Accommodation

Revised wording with examples

03-Oct-11

Consultations

Updated and reference to pro-forma added

21-Sep-11

Lettings Information – LRR and LHA Differences

Updated guidance to include 30th percentiles

16-Aug-11

Delayed referrals

Clarification that service has been withdrawn

16-Aug-11

Fifty Two Week Rule

Updated guidance

14-Jul-11

Services – Variation Clause

RO discretion clarified

14-Jul-11

Services – Variable Services

RO discretion clarified and register notation guidance simplified

04-Jul-11

Non resident carers under the size criteria

New page

04-Jul-11

Size criteria

Updated to reflect April changes

30-Jun-11

Inspection criteria – HB

Update to refer to new page

30-Jun-11

Inspection criteria – FR

Update to refer to new page

30-Jun-11

Inspections – Reasons on VICTER

New page – guidance on use of VICTER drop-down reasons for inspections

30-Jun-11

Lettings Information – tenancy start dates

New page

30-Jun-11

Relevant time – for HB referrals

New page

30-Jun-11

Ground rents – FR applications

New page

20-May-11

Agricultural tenancy

Updated to show interim rents where no RV exists

20-May-11

Repair Liability – Register Annotation - VICTER

New page

14-Apr-11

Lettings Information – subsidies and premiums

New page

31-Mar-11

LHA – 30th Percentile

New page

30-Mar-11

LHA 5+ Bedrooms

Page deleted

30-Mar-11

LHA 4+ Bedrooms

New page

30-Mar-11

LHA General Information

Updated to reflect April changes

30-Mar-11

Size Criteria

Updated to reflect April changes

28-Mar-11

Mooring Charges

Updated LRR setting guidance

28-Mar-11

Caravan Site Fees

Updated LRR setting guidance

25-Mar-11

FR Withdrawals

New page

18-Mar-11

Lettings Information – Number of bedrooms

New page

15-Mar-11

Rent Register Searches

New page with guidance and reference to standard letters to customers asking for the rent register to be searched

15-Mar-11

Scarcity

Clarification of rent officer requirements when determining substantial scarcity (over 10%)

15-Mar-11

Inspection Criteria – Fair Rent

Updated minimum frequency

15-Mar-11

Inspections – Measuring Standard

Updated page

15-Mar-11

Inspections Practice – Fair Rent

Updated minimum frequency

08-Mar-11

Services – Variable Services

Clarifying and updating guidance

08-Mar-11

Informal Advice

Clarification of guidance on providing Equivalent Fair Rents for Almshouses

21-Feb-11

Exemptions from Referrals

Clarification of existing guidance

12-Jan-11

Lettings Information Converting supporting to transactional

New Page

23-Dec-10

Inspections Criteria – HB

Clarifying frequency of inspections for HMOs and board

23-Dec-10

Redaction of Lettings Information

New Page – treating LI for data protection purposes

23-Dec-10

Judicial Reviews

Removal of LI redaction content

23-Dec-10

Caravans exclusive of site fees

New Page – valuation where caravan rented separately from site fee

23-Dec-10

Caravan Site Fees

Amended to take account of above new page

16-Dec-10

Agricultural Tenancy

Clarified wording

16-Nov-10

Consultations

Improved guidance on re-arranged consultations

16-Nov-10

Lettings Information – board, etc

Improved guidance on what may constitute a letting as a home

05-Oct-10

Time targets - FR

Correcting minor error

28-Sep-10

Potentially Violent People

Updated guidance on PVPs and file markers to enhance staff health and safety

02-Aug-10

Exemptions from Referrals

Enhanced guidance replacing old ‘excluded tenancies’ page

26-Jul-10

Objections

Updated Page v1 2010

26-Jul-10

Objections - Late

Updated page V1 2010

23-Jul-10

Controlled Tenancies and Phasing

New Page – identifying controlled tenancies and their effects

02-Jul-10

Caravan Site Rents

Clarified LRR etc guidance

02-Jul-10

Mooring Charges

Clarified LRR etc guidance

10-Jun-10

Broad Rental Market Areas

Updated to reflect revised performance targets

10-Jun-10

Fraudulent Claims

Updated to reflect developments in liaison with Local Authorities

17-May-10

Repair Liability

Improved information added

17-May-10

Judicial Reviews

Updated, and superseded content removed

05-May-10

Local Reference Rent Determinations

Updated to include approach endorsed by Heffernan judgment

05-May-10

Lettings Information – Student Lettings etc

New handbook page added

05-May-10

Lettings Information – Ineligible Services

New handbook page added

05-May-10

Repair Liability

New handbook page added

31-Mar-10

Lettings Information - Sources

Removal of TRS references

25-Mar-10

Delayed referrals

Updated approach, no longer providing backdated determinations, with immediate effect

25-Mar-10

Fifty two week rule

Removal of reference to delayed referrals and clarification of size notionals under change of circumstances referrals

25-Mar-10

Shared ownership

Clarifying the approach to management and insurance using VICTER

25-Mar-10

Long Tenancies

New handbook page added

02-Mar-10

Size notional determinations

Added instructions on how to record notional determinations on VICTER system

02-Mar-10

LHA – general information

Corrected definition of one room shared category of LHA

02-Mar-10

Services – value to tenant

Enhanced information regarding management and profit in relation to registration of rents including services

02-Mar-10

Water rates and water charges

New handbook page added

27-Jan-10

Inspection Criteria pages (both FR and HB)

Updated inspection criteria effective from 1st February 2010

22-Jan-10

Rent Officer Handbook (complete)

Entire publication launched on the VOA Website